New Creative Virtual Survey Results Reveals Global Views on Customer Experience Sentiment and Challenges CÓMO CREAR UNA CUENTA DE HOTMAIL (CORREO ELECTRÓNICO) (OUTLOOK) 2013 [USKOKRUM2010]

London, UK (PRWEB) October 31, 2013

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today released the findings of its first survey on customer support challenges in the global market. The survey posed questions related to customer support goals, current practices, future intentions and technology usage in the customer service market.

The report is titled ?2013 Global Customer Support Outlook Survey,? as it reflects global views on how companies are tackling the customer support experience. This includes present challenges, budget allocations, contact volumes, and current/planned usage of technology to augment their customer support efforts between 2012 and 2013.

?It?s important to gain perspective on how companies are assessing the customer experience by taking a look at where they are dedicating time and resources,? says Chris Ezekiel, Founder & CEO of Creative Virtual. ?The data starts an intriguing dialogue amongst organizations if they can identify gaps and opportunities in their customer playbook and act accordingly.?

Top Goals for Customer Experience Management

With contact volumes increasing across channels, companies worldwide put customer experience at the top of their list rating several key goals as extremely important. The top five goals for EMEA are:

1.